Never lose track of escalated issues again
Prioritage acts as an intelligent bridge between your support and development teams, providing expert-level triage assessment 24/7 so critical problems get immediate attention.
The Problem : Broken Issue Handoffs
Growing companies struggle with chaos between support teams and developers. Issues get lost, priorities are wrong, and critical problems sit unnoticed.
Support Teams
- "I escalated this critical issue 3 days ago - where is it?"
- "How do I know if developers are working on this?"
- "Customers keep asking for updates but I have no visibility"
Development Teams
- "Support labeled this as 'urgent' but it's clearly not"
- "I'm getting issues everywhere - can't keep track"
- "Half my time is spent asking for missing context"
Managers
- "There's no visibility into what's actually being worked on"
- "We keep missing SLAs because issues get stuck"
- "Can't tell if we're working on the right things"
The Solution : Intelligent Triage-as-a-Service
Prioritage acts like a skilled triage nurse for your software issues, intelligently assessing every escalated problem and ensuring critical issues get immediate attention.
For Support Teams
Professional triage and real-time visibility
- ✓ AI provides expert-level issue assessment
- ✓ Always know the status of escalated issues
- ✓ Get automatic updates to share with customers
- ✓ Confidence that issues will be properly prioritized
For Development Teams
Pre-filtered priorities with rich context
- ✓ Only see issues that actually need attention
- ✓ Every issue comes with complete context
- ✓ No more "urgent" messages about non-urgent issues
- ✓ Clear understanding of what to work on and why
How Prioritage Works
Like a medical triage system, but for software issues. Intelligent assessment, expert prioritization, and smart routing - all automated.
1. Escalate
Support escalates an issue for developer input
2. Analyze
AI analyzes conversation, customer impact, and technical details
3. Prioritize
Issues classified as P0/P1/P2/P3 with confidence scoring
4. Route
Smart routing to right developers with full context
Intelligent Assessment
AI-powered triage using industry-standard priority levels
- • Analyzes conversation context and technical details
- • Considers customer impact and business value
- • Provides confidence scoring for priority decisions
- • Learns from your team's validation feedback
Real-Time Visibility
Complete transparency across support and development
- • Live dashboard showing all escalated issues
- • SLA monitoring and alerts
- • Progress tracking without bothering developers
- • Automatic updates for customer communication
Flexible Workflows
Adapts to your existing processes and tools
- • Works with Intercom, Linear, Zendesk, Jira, and more
- • Custom workflow configurations
- • Role-based access and permissions
- • Easy integration with existing tools
Performance Analytics
Data-driven insights for continuous improvement
- • Response time metrics and trends
- • Priority accuracy validation tracking
- • Team efficiency and workload analysis
- • Customer satisfaction impact measurement
Enterprise Security
Built with security and compliance in mind
- • SOC 2 Type II compliance
- • End-to-end encryption
- • GDPR and data privacy compliant
- • Regular security audits and monitoring
Quick Setup
Start seeing value within days, not months
- • 5-minute tool connection setup
- • AI training in 1-2 weeks
- • Dedicated onboarding support
- • Best practice configurations included
Simple, Transparent Pricing
Transparent usage-based pricing. No per-user fees, no hidden costs. Pay only for what you use with overflow protection.
Free
Perfect for small teams getting started (or big teams looking to try it out!)
- Up to 50 triaged issues/month
- Intercom + Linear integration
- Basic workflows
- Community support
- Basic analytics
Pro
For growing teams with higher volume
- Up to 500 triaged issues/month
- All integrations (Intercom, Linear, Zendesk, Jira)
- Custom workflows & roles
- Priority support
- Advanced analytics & reporting
- SLA monitoring
Overflow
Scale seamlessly during busy periods
- Applies to both Free and Pro tiers
- No service interruption
- Monthly billing for overages
- Perfect for seasonal spikes
- Much cheaper than upgrading tools
Automatically applied when you exceed your plan limits
*Prices and plan restrictions shown are just an estimate prior to launch, these may change based on usage and feedback.
Why Usage-Based Pricing?
- • Pay only for value you receive
- • No expensive per-user licensing
- • Scales naturally with your business
- • Transparent and predictable costs
Enterprise Options
- • Custom volume pricing available
- • SSO and advanced security features
- • Dedicated support and onboarding
- • SLA guarantees and compliance
Frequently Asked Questions
Everything you need to know about Prioritage and how it will work. Have more questions? We'd love to hear from you.
How does Prioritage integrate with our existing tools?
How accurate is the AI triage assessment?
What happens if we exceed our monthly issue limit?
What if we don't want to allow overflow usage?
Can we customize the triage process for our workflow?
How long does implementation take?
Is our data secure with Prioritage?
What if our team doesn't like the AI's priority decisions?
Do we need to train our team on new tools?
Can we try Prioritage before committing?
What happens to our data if we stop using Prioritage?
Ready to eliminate issue chaos?
Register your interest to be among the first to experience intelligent AI triage that eliminates chaos between support and development teams.